
Must Have Features in an On Demand Trucking Dispatch Software
Anyone can need roadside
assistance at any time. Anyone who drives a car knows how important it is to be
able to get assistance on road in case there is a mishap or the car breaks
down. While earlier there were options of calling a service provider from the
road and waiting for them to show up, but there are
many problems associated with calling.
- Phone lines may come continuously busy
- There is no way to track how far the help is and how much time it will take to reach you
- It is very difficult to explain to the service provider of your exact location
- What is the estimated costs associated with the service that you need
- Uncertain about the type of tow truck coming to pick you up
Apart from this there
are many other problems associated with on-call roadside assistance? This is
probably why; the need for app-based roadside assistance has emerged. If you
are planning to start your own app-based roadside assistance business then it
might be a good idea for you to understand the important features that you must
include in your app.
GPS
Tracking
GPS tracking is a
very important and powerful feature included in the app. This single feature
takes care of many issues associated with roadside assistance. It will not only
allow the user to know how much time the help will take to be available, but it
will also help the service provider to locate the exact location of the broken
vehicle.
Selection
of the Service Provider
When the people
are forced to place calls for help, they don’t have a choice on which service
provider will answer their call and attend to them. If the one that they choose
doesn’t answer their call, they call another one, and so on and so forth. But
with the help of an app the user can see all the service providers that are
available and then select one that seems most fitting to them.
Know
the Cost Before Hand
The app is also
the best way to ensure that the user knows of the estimated cost of getting
this help before he actually hires anyone. This is a very important feature
because it helps the user to know what he is getting into beforehand. When
users are expected to rely on calls, they are forced to agree to any cost that
the service providers levy at the end.
Online
Payment Options
Not everyone
today wishes to make cash payments. People would love to be able to secure
payments to their service providers by way of credit card or net banking. The
app must include a feature that enables users to make online payments
seamlessly rather than having to make cash payments.
Easy
download and log in
This should have
ideally been the first point, but nevertheless. The app has to be very easy
to locate and download. While this may not be a technical feature it is
something that you must be very careful with. Keeping a name that is easy to
understand and relate with roadside assistance is important. Then, you also
have to make sure that the app isn’t too heavy so that it can be downloaded
easily. Once the app is in the device of the user, you have won half the
battle. The remaining half can be won by ensuring that the process of log in is
extremely simple.
No one likes to
fill out tedious forms loaded with too many details for logging into an app.
Even after downloading the app, if the registration seems too cumbersome, the
user will be quick to remove or uninstall the app. This is why; you must make
sure that you make logging into the app absolutely easy. It should be done
either just by using their existing social media handles or by filling out a
simple and easy to manage social media handle.
Where
to find this app?
In order to make
sure that you find the right kind of app for a successful business, you have to
make sure that you pick an app that is equipped with all these features.
There’s an easy way to do it. Just search for a tried and tested on demand
roadside assistance app built by a reputed white label on-demand mobile app
development company.
Also ensure that
you speak to the developers and check that the app has been built in a way that
it can be integrated with the local language and the local currency of the place where you plan to launch the app.
It will help
immensely if you check out the client testimonials of the company in question.
You will be able to determine if the app works seamlessly and if the experience
in working with the developers is good.
Since research is
an important part of setting up any business, study the market a little and try
to take a free demo of the on demand roadside assistance app
so that you can test the app real-time before the app is launched under your
logo and brand name with your company color themes.