Must Have Features in an On Demand Trucking Dispatch Software

Must Have Features in an On Demand Trucking Dispatch Software

Anyone can need roadside assistance at any time. Anyone who drives a car knows how important it is to be able to get assistance on road in case there is a mishap or the car breaks down. While earlier there were options of calling a service provider from the road and waiting for them to show up, but there are many problems associated with calling.


  • Phone lines may come continuously busy
  • There is no way to track how far the help is and how much time it will take to reach you
  • It is very difficult to explain to the service provider of your exact location
  • What is the estimated costs associated with the service that you need
  • Uncertain about the type of tow truck coming to pick you up

Apart from this there are many other problems associated with on-call roadside assistance? This is probably why; the need for app-based roadside assistance has emerged. If you are planning to start your own app-based roadside assistance business then it might be a good idea for you to understand the important features that you must include in your app.

GPS Tracking

GPS tracking is a very important and powerful feature included in the app. This single feature takes care of many issues associated with roadside assistance. It will not only allow the user to know how much time the help will take to be available, but it will also help the service provider to locate the exact location of the broken vehicle.

Selection of the Service Provider

When the people are forced to place calls for help, they don’t have a choice on which service provider will answer their call and attend to them. If the one that they choose doesn’t answer their call, they call another one, and so on and so forth. But with the help of an app the user can see all the service providers that are available and then select one that seems most fitting to them.

Know the Cost Before Hand

The app is also the best way to ensure that the user knows of the estimated cost of getting this help before he actually hires anyone. This is a very important feature because it helps the user to know what he is getting into beforehand. When users are expected to rely on calls, they are forced to agree to any cost that the service providers levy at the end.

Online Payment Options

Not everyone today wishes to make cash payments. People would love to be able to secure payments to their service providers by way of credit card or net banking. The app must include a feature that enables users to make online payments seamlessly rather than having to make cash payments.

Easy download and log in

This should have ideally been the first point, but nevertheless. The app has to be very easy to locate and download. While this may not be a technical feature it is something that you must be very careful with. Keeping a name that is easy to understand and relate with roadside assistance is important. Then, you also have to make sure that the app isn’t too heavy so that it can be downloaded easily. Once the app is in the device of the user, you have won half the battle. The remaining half can be won by ensuring that the process of log in is extremely simple.

No one likes to fill out tedious forms loaded with too many details for logging into an app. Even after downloading the app, if the registration seems too cumbersome, the user will be quick to remove or uninstall the app. This is why; you must make sure that you make logging into the app absolutely easy. It should be done either just by using their existing social media handles or by filling out a simple and easy to manage social media handle.

Where to find this app?

In order to make sure that you find the right kind of app for a successful business, you have to make sure that you pick an app that is equipped with all these features. There’s an easy way to do it. Just search for a tried and tested on demand roadside assistance app built by a reputed white label on-demand mobile app development company.

Also ensure that you speak to the developers and check that the app has been built in a way that it can be integrated with the local language and the local currency of the place where you plan to launch the app.

It will help immensely if you check out the client testimonials of the company in question. You will be able to determine if the app works seamlessly and if the experience in working with the developers is good.

Since research is an important part of setting up any business, study the market a little and try to take a free demo of the on demand roadside assistance app so that you can test the app real-time before the app is launched under your logo and brand name with your company color themes.



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